Yumpingo, the restaurant intelligence platform, today announced the launch of its new partnership with John Lewis to help provide insight into what their in-store diners really think in their counter service restaurants.
Guests at John Lewis in-store counter service restaurants can now complete the Yumpingo 1-minute review on their own phones at the end of their meal via QR codes on the table. The resulting data allows John Lewis to understand what their customers really think across multiple sites. Yumpingo then adds machine learning to this feedback to produce insights which enable John Lewis to optimise guest experiences at site, service, server and dish level.
Simon Maclean, Partner & Senior Manager Food & Hospitality Proposition, said: “The in-store dining experience is a vital component of the John Lewis & Partners shopping experience, we want to provide our guests with a consistent experience on a store by store basis and deliver that in a way that drives our guest happiness.
“Providing the guests a voice in the easiest way possible has been our priority for some time, given our counter service format it’s been almost impossible - now the Yumpingo platform allows us to do just that.
“In a retail world dominated by data, the restaurant part of our business has always felt a little left behind, Yumpingo will allow us to bring data driven decision making to this part of our business.”
Gary Goodman, founder and CEO of Yumpingo, said: “John Lewis is synonymous with amazing service and shopping experiences and I could not think of a better partner to launch Yumpingo Everywhere, our feedback solution which now enables guests to provide an instant 1-minute review on their own phone before leaving the restaurant. We believe crowdsourcing insights in this way will be a game changer for the counter service sector as a whole.”
Launched in the UK in 2017, Yumpingo is a restaurant intelligence platform which brings big data analytics to restaurant operations by tapping into the silent majority of guests’ in-moment restaurant experiences through technology touch-points. Our award winning platform enables restaurant leaders to make more decisions, faster, and with greater confidence by turning data into insights into actions at unprecedented levels. Yumpingo gives restaurants complete certainty of how to optimize customer satisfaction across brands at location, shift, server and dish level. The ultimate effect is a transformation of the business as proven through numerous case studies which boast increased sales and improved customer satisfaction and we’re just getting started.
Yumpingo integrates seamlessly with a restaurant’s POS (point of sale) to facilitate data which impacts operations, new product development and marketing for some of the world's largest and most innovative restaurant groups including TGI Fridays, YO! Sushi, Benihana, Wahaca, and Mitchells and Butlers. By crowdsourcing insights, Yumpingo will transform your restaurant.
About John Lewis & Partners
John Lewis & Partners operates 50 shops across the UK (37 department stores, 12 John Lewis at home and shops at St Pancras International and Heathrow Terminal 2) as well as johnlewis.com. In the changing world of retail, John Lewis is focused on competing through differentiation and innovation in three key areas - unique own brand and exclusive products that customers cannot buy anywhere else, exceptional Partner-centric service and experiences, and its expanding range of financial and home services that wrap around everything it sells. John Lewis won Best Retailer, Best Electricals Retailer, Best Homewares Retailer and Best Furniture Retailer at the GlobalData Customer Satisfaction Awards 2019, and its Westfield White City shop won Best New Store at the Retail Week Awards 2019.
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