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Propel Daily Briefing: Yumpingo waives fees on review platform to restaurants providing delivery and


Coverage was seen in Propel's Daily Briefing:

Restaurant intelligence platform Yumpingo has made Everywhere, its web-based one-minute review platform, available as a free solution to all restaurants providing delivery and takeaway services amidst the industry’s coronavirus closures. The platform is triggered wherever a restaurant is digitally engaging its customers whether via email, text, or app. QR codes can also be provided as printed collateral within the delivery. Consumers complete a one-minute review and the resulting data allows operators to understand what their customers think about the delivery experience – be it product, packaging or service-related. Yumpingo then adds machine learning to produce insights that enable operators to keep track of what matters to their diners at-home.

Yumpingo Everywhere is the first phase of a range of products the company is launching “to enable the industry to come back better”. Chief executive Gary Goodman said: “Offering a free and easy way to keep meaningful conversations in place with customers is just the first step. The role of technology will move from being a silent facilitator of hospitality to now creating meaningful but largely contactless touch points across the guest experience.”

Restaurant intelligence platform Yumpingo has made Everywhere, its web-based one-minute review platform, available as a free solution to all restaurants providing delivery and takeaway services amidst the industry’s coronavirus closures. The platform is triggered wherever a restaurant is digitally engaging its customers whether via email, text, or app. QR codes can also be provided as printed collateral within the delivery. Consumers complete a one-minute review and the resulting data allows operators to understand what their customers think about the delivery experience – be it product, packaging or service-related. Yumpingo then adds machine learning to produce insights that enable operators to keep track of what matters to their diners at-home.

Yumpingo Everywhere is the first phase of a range of products the company is launching “to enable the industry to come back better”. Chief executive Gary Goodman said: “Offering a free and easy way to keep meaningful conversations in place with customers is just the first step. The role of technology will move from being a silent facilitator of hospitality to now creating meaningful but largely contactless touch points across the guest experience.”​

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