Serve More Happy Guests
Yumpingo uses intelligent technology to capture and report every customer interaction with your brand, providing hospitality leaders clarity on how happy customers are and why so you can leverage actionable data to optimize the guest experience.
Guest Experience Management
From the food you develop to the service you offer, find out how well you’re delivering on your brand promise, through the voice of your guests.
With real-time performance data, hospitality teams have the power to strengthen every step of the guest experience on the fly or at scale, across every shift and every digital touchpoint; in store, off-premise, and online.
"This is a game-changing way of looking at guest feedback.
It's a magical breakthrough. And I don’t say that lightly – I have a very high bar."
Jim Hyatt - CEO
Powering the Hospitality Experience Across the Globe
Tailor Made for Hospitality
Designed by and made for hospitality teams, addressing the unique working patterns and challenges.
Start the week with an insights briefing highlighting wins and areas for improvement.
Access live reviews during service to firefight issues.
Track any service style including, full service, limited service, take out and delivery.
Detailed, real-time insights track guest sentiment by shift, dish, and digital touchpoint from venue to venue that can be easily accessed by designated team members.
Customer-generated feedback is collected throughout the guest journey, providing an unmatched amount of performance data to fuel proactive decision-making.
Customer sentiment and behavior insights translate the results of each digital touchpoint into quantifiable data, reporting areas of improvement or success for service and menu performance.
Net Promoter Score measures customer experience and predicts business growth.
Use Yumpingo to track NPS at brand, regional, location, shift and server level
This mid-sized brand improved NPS by 17 points, by making targeted improvements to their service and menu across the estate and at a venue level.
Whatever the Digital Interaction, Yumpingo Can Be There.
Change-making Businesses Choose Yumpingo.
"Yumpingo isn’t just giving us data, it's highlighting actionable insights and paying for itself many times over. We wouldn’t go back to making decisions without it."
Gavin Adair - Managing Director