Serve More Happy Guests

Yumpingo uses intelligent technology to capture and report every customer interaction with your brand, providing hospitality leaders clarity on how happy customers are and why so you can leverage actionable data to optimize the guest experience.

WHITEPAPER:

Recovery Through the Eyes of Your Guests.

Guest Experience Management

From the food you develop to the service you offer, find out how well you’re delivering on your brand promise, through the voice of your guests. 

 

With real-time performance data, hospitality teams have the power to strengthen every step of the guest experience on the fly or at scale, across every shift and every digital touchpoint; in store, off-premise, and online.

"This is a game-changing way of looking at guest feedback.

It's a magical breakthrough. And I don’t say that lightly – I have a very high bar."

Jim Hyatt - CEO

 

Powering the Hospitality Experience Across the Globe

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Tailor Made for Hospitality

Designed by and made for hospitality teams, addressing the unique working patterns and challenges.

Start the week with an insights briefing highlighting wins and areas for improvement.

Access live reviews during service to firefight issues.

Track any service style including, full service, limited service, take out and delivery.

Real-Time Visibility

Detailed, real-time insights track guest sentiment by shift, dish, and digital touchpoint from venue to venue that can be easily accessed by designated team members.

Unparalleled Volume

Customer-generated feedback is collected throughout the guest journey, providing an unmatched amount of performance data to fuel proactive decision-making.

Quantifiable &

Actionable Insights

Customer sentiment and behavior insights translate the results of each digital touchpoint into quantifiable data, reporting areas of improvement or success for service and menu performance.

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Get Feedback.
Take Action.

Net Promoter Score measures customer experience and predicts business growth. 

 

Use Yumpingo to track NPS at brand, regional, location, shift and server level

This mid-sized brand improved NPS by 17 points, by making targeted improvements to their service and menu across the estate and at a venue level.

Whatever the Digital Interaction, Yumpingo Can Be There.

Guest Experience Management

Delivering real-time guest feedback with actionable insights for restaurant managers to manage steps of service and dish-level detail.

Yumpingo One

Custom designed digital check presenters that blend seamlessly into the table service restaurant experience to deliver maximum guest engagement.

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Reputation Management

All the tools to monitor and respond to online reviews, manage social media and analyze customer feedback in one intuitive dashboard.

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Yumpingo Central

Bringing all customer digital services into one place.
One company branded mobile web portal & one unique QR Code.

Change-making Businesses Choose Yumpingo.

"Yumpingo isn’t just giving us data, it's highlighting actionable insights and paying for itself many times over. We wouldn’t go back to making decisions without it."

Gavin Adair - Managing Director

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+5%

Net sales from a single data-driven change. 
Case study

 

Get in touch

Find out how Yumpingo can help your teams serve more happiness to every guest, across every shift, every single day.

UK    +44 (0) 20 3322 1687

US    +1 (844) 934-0998

info@yumpingo.com

 

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