More Happy Guests

We provide hospitality managers unique clarity of how happy your customers are, and why, by capturing in-the-moment feedback, everywhere guests interact with your brand. 


Yumpingo delivers complete guest experience visibility, empowering you to deliver more happy guests every day.

WEBINAR:

How to be a world-class hospitality business

The voice of your guests, wherever they are.

A single guest experience platform that delivers actionable insights across every shift and every digital touchpoint; in store, off-premise, and online.

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Improve Guest

Experience and Sales

High volume of reviews converting to robust levels of data that ensure insights are accurate.

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Improve Your

Online Reputation

Build brand consistency and increase customer loyalty across review sites and social media.

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Detailed and

Actionable Insights

Understand what each of your guests think, feel and say about everything you do.

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Get Feedback.
Take Action.

Net Promoter Score measures customer experience and predicts business growth. 

 

Use Yumpingo to track NPS at brand, regional, location, shift and server level

This mid-sized brand improved NPS by 17 points, by making targeted improvements to their service and menu across the estate and at a venue level.

 

Customers who use Yumpingo:

Real Time

1-Minute Reviews

Give a voice to all your customers, capture the silent majority sentiment through any digital touchpoint.

Measure Every Element Of Your Customer Experience

Across all steps of service and every service style.

Full Coverage Digital Engagement

Using Yumpingo One, digital services and physical assets.

Customer Engagement Across Multiple Digital Touch Points 

With wide choice of partner integrations through our open and flexible platform.

Yumpingo in Numbers

150

Hospitality Brands Served

10.3M

Service Reviews

9.9M

Dish Reviews

1.3K

Real-time
Guest Reviews, 

per Month, per Venue

Whatever the digital interaction, Yumpingo can be there.

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Guest Experience Management

Delivering real-time guest feedback with actionable insights for restaurant managers to manage steps of service and dish-level detail.

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Yumpingo One

Custom designed digital check presenters that blend seamlessly into the table service restaurant experience to deliver maximum guest engagement.

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Reputation Management

All the tools to monitor and respond to online reviews, manage social media and analyze customer feedback in one intuitive dashboard.

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Yumpingo Central

Bringing all customer digital services into one place.
One company branded mobile web portal & one unique QR Code.

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Change-making businesses choose Yumpingo.

"Yumpingo isn’t just giving us data, it's highlighting actionable insights and paying for itself many times over. We wouldn’t go back to making decisions without it."

Gavin Adair - Managing Director

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+5%

Net sales from a single data-driven change. 
Case study

 

Get in touch

Find out how Yumpingo can help your teams serve more happiness to every guest, across every shift, every single day.

UK    +44 (0) 20 3322 1687

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US    +1 (844) 934-0998

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info@yumpingo.com

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