Re-igniting hospitality in the UK by listening to customers and providing quality insight in uncertain times.
UKHospitality, Yumpingo and CGA came together in 2020 to provide the sector with an industry-wide consumer pulse study that delivered weekly actionable insights, enabling you to track and adapt your service style at speed. The results are still available and valid to help guide you in the new year.
Real-time Yumpingo insights on how happy and safe your guests feel
Yumpingo will provide you with access to real-time and weekly insights on how your guests feel about your brand, including your COVID safety measures, food, drinks and service at each location.
Help the sector reopen strongly
Ensuring guests feel safe and secure when entering a restaurant is critical to hospitality's recovery. By taking part, you'll enable your guests to feed into nationwide consumer research to help us all learn and adapt, and provide vital insight to Government.
Access to free consumer pulse reports
CGA will use the data to create regular national and regional benchmark reports for the industry on new post-Covid hospitality trends, which you'll get access to.
”We’ve worked closely with the Government on what the re-opening phase will look like and the ‘We Hear You’ tool, with help of the operators, will ensure their customers are happy, comfortable and more importantly confidence that the industry is listening and doing what it can to make them feel safe.”
Kate Nicholls, Chief Executive
”We are delighted to be supporting the We Hear You initiative. There is nothing more important than understanding how happy and safe our customers feel as they return to our restaurants. The more we pull together as an industry to balance the need for safety and hospitality, the faster we all build confidence and custom.”
Rosa’s Thai Cafe Chief Executive
“People are hungry for social experiences and it has never been more critical to have feedback on our customers comfort and happiness.”
former NWTC CEO
leading the ‘We Hear You’ initiative
3 ways your guests can take part
Scan QR Code or visit yum.live
Location-specific QR or via a 6-digit location code
Wireless Social, Airship or Acteol
Use your wifi network or CRM to send guests their review email through a one step activation with these partners
Pay & Order apps
Activate guest reviews through your order and pay service with wide support for leading payment providers
How to add it to your venue
Allow guests to check in before they enter the venue reducing waiting times in entrances and lobbies.
Table talkers or stickers
Allow guests to check in and review right from the table. They can come back at any time without reentering their details.
Allow guests to check in when they are greeted