Re-igniting hospitality in the UK by listening to customers and providing quality insight in uncertain times.

UKHospitality, Yumpingo and CGA have come together to provide the sector with an industry-wide consumer pulse study that will deliver weekly actionable insights, enabling you to track and adapt your service style at speed.

Why take part

Real-time Yumpingo insights on how happy and safe your guests feel

Yumpingo will provide you with access to real-time and weekly insights on how your guests feel about your brand, including your COVID safety measures, food, drinks and service at each location.

Help the sector reopen strongly

Ensuring guests feel safe and secure when entering a restaurant is critical to hospitality's recovery. By taking part, you'll enable your guests to feed into nationwide consumer research to help us all learn and adapt, and provide vital insight to Government.

Access to free consumer pulse reports

CGA will use the data to create regular national and regional benchmark reports for the industry on new post-Covid hospitality trends, which you'll get access to. 

 ”We’ve worked closely with the Government on what the re-opening phase will look like and the ‘We Hear You’ tool, with help of the operators, will ensure their customers are happy, comfortable and more importantly confidence that the industry is listening and doing what it can to make them feel safe.”

Kate Nicholls, Chief Executive 

Founding brands:

 ”We are delighted to be supporting the We Hear You initiative. There is nothing more important than understanding how happy and safe our customers feel as they return to our restaurants. The more we pull together as an industry to balance the need for safety and hospitality, the faster we all build confidence and custom.”

Gavin Adair

Rosa’s Thai Cafe Chief Executive 

“People are hungry for social experiences and it has never been more critical to have feedback on our customers comfort and happiness.”

Chris Hill

former NWTC CEO 

leading the ‘We Hear You’ initiative

3 ways your guests can take part

Scan QR Code or visit yum.live

Location-specific QR or via a 6-digit location code

Wireless Social, Airship or Acteol

Use your wifi network or CRM to send guests their review email through a one step activation with these partners

Pay & Order apps

Activate guest reviews through your order and pay service with wide support for leading payment providers

How to add it to your venue

1/8

Window stickers

Allow guests to  check in before they enter the venue reducing waiting times in entrances and lobbies. 

Table talkers or stickers

Allow guests to check in and review right from the table. They can come back at any time without reentering their details. 

Posters 

Allow guests to check in when they are greeted 

Start collecting real-time consumer insights to adapt your business 

Download the latest consumer pulse survey results

or contact us:

UK  +44 (0) 20 3322 1687

US  +1 (844) 934-0998

 

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