TGI Fridays sets Yumpingo to optimise customer satisfaction
More coverage of our US launch on Verdict Foodservice
TGI Fridays chief experience officer Sherif Mityas said: “The restaurant industry has traditionally relied too much on gut feel, antiquated spot check surveys and misleading online reviews to track and optimise guest experiences, with a tiny proportion of real customers ever feeding back on their experience.
“We know technology can solve this. Yumpingo’s platform is a real-time solution which taps into the silent majority of our guests, giving the entire TGI Fridays team complete certainty of how to optimise customer satisfaction with our people and our product.”