Reputation Management 

Get more guests

coming back

Track and optimise your online reputation alongside guest experience on a single platform.

A platform for managing your online presence & reputation

Manage and respond to all customer ratings, reviews, social media posts, emails, messaging and calls from one inbox.

Respond to customers through a central ticketing system with automated workflows, and schedule online posts and communications.

Engage customers through targeted campaigns across all social media and digital channels from one platform.

Measure the effectiveness of your online activity and customer satisfaction through performance metrics across all venues and locations.

 
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Gain the power to drive loyalty and increase guest visits

Track, attribute responsibility, engage, and impact guest feedback left across review sites and social media platforms. 

Trusted by brands including:

Engage

All in one inbox

Social media channels

Review channels

Direct message

Email

Phone

Insights

Make better decisions with powerful insights

based on your performance in one dashboard.

Measure performance
An easy overview of ratings, rankings and review scores.

 

Analyze Customer Feedback
Get trends, NPS, sentiment scores and trending feedback topics.

 

Customized and Fast Reporting
Download reports to share with team members and the Board.

Team Tasks

Drive Company-Wide Efficiency

Collaborate with your team
Assign tasks, solve complaints, forward screenshots, add comments, and follow up on to do's from one easy hub! 

 

Follow-up on to do's 
Use your drag & drop progress board to make sure no message gets forgotten and every ticket is closed.

Stay up-to-date
Real-time email notifications for new assignments allow users to pay attention to urgent tasks.

Mirror your organisation

Configure the environment completely.

Flexible Hierarchy
Easily configure your platform in accordance with your current hierarchy: country, region and local stores. 

 

Role Based Access
Ensure that the right people receive notifications and have access to the appropriate data.

 

Effortless company-wide adoption
Learning curve is quick. We see a fast and high adoption of our platform, even by non-tech savvy colleagues in the team. No special involvement by IT is required.

Change-making businesses choose Yumpingo.

“We’re a forward-thinking business that is continually seeking ways to evolve and streamline the way we operate in order to improve our guest experience.

This partnership gives us greater dexterity to manage, track and influence the end-to-end experience of our guests, something which will become increasingly more important as we negotiate the coming months.”

Jon Townsend, Strategic Planning Manager

or contact us:

UK  +44 (0) 20 3322 1687

US  +1 (844) 934-0998

 

 

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